Returns & issues

If it arrives damaged, faulty or wrong

Breakages, moulding faults, short counts, or the wrong item in the carton are on us. Email sales@bedifferentpackaging.com within 7 days of delivery with your order number and photos of the damage and the outer carton. We replace, re-ship or refund the affected units and we cover the freight. You do not need to send broken glass back to us.

If you change your mind on plain stock

Unbranded stock items can come back within 7 days of delivery, provided they are still in resaleable condition. That means:

• unused, unfilled and unwashed
• no labels, stickers, adhesive or print applied
• free of any product residue, oil or fragrance
• still in the original cartons and inner sleeves, undamaged

Email us first so we can confirm the return and give you the address. Parcels sent back without arranging it can't be processed. You arrange and pay the return freight, and we refund the goods once they arrive and pass inspection. Original outbound shipping is not refunded.

Branded and custom-printed orders

Printed runs carry your artwork, so there is no second customer for them. They are final sale unless the fault is ours: wrong colour, wrong placement, defective print, damaged units. Check your artwork, colours and placement carefully before you confirm a print run.

Our minimum for printing is 2,500 units, but plain stock starts at 10. If you are unsure about fit, feel or finish, order a small quantity of the plain item first and hold it in your hand before you commit to a print run. That is exactly why the 10-unit minimum exists.

What we can't take back

Anything filled, decanted into, used, washed, labelled or contaminated, and anything returned outside the 7 days. If a unit has held a product, it has to stay with you.