FAQ
Frequently asked questions
The help button in the bottom right opens the same list with a search. If your question is not here, WhatsApp is the fastest way to reach us.
Ordering
What is the smallest order I can place?
One bottle. Orders under 10 units carry a small R75 handling fee per order to cover packing and labour. From 10 units up, that fee disappears and the wholesale tier price kicks in.
How do I place an order?
Pick a product, choose the quantity, and check out. The unit price on the product page is the price you pay. There is no application form for wholesale.
How do I know which bottle to pick?
Use the bottle finder. It asks what you are formulating and recommends packaging that suits it, so you are not choosing by shape alone.
Airless pump or open jar for a serum?
Airless if the formula contains actives that oxidise, such as retinol, vitamin C or a peptide. An open jar means a finger and air on the product twice a day, and the formulation degrades faster than a customer finishes it. For a thick balm with no unstable actives, a jar is fine and usually cheaper.
Does the closure come with the bottle?
Yes. The pump, dropper or lid ships as a matched pair with the bottle it was designed for. A neck and closure that were never designed for each other is the usual reason a bottle leaks once it is filled.
Can I order one to check first?
The minimum is ten. On a first order, ten is the sample: cheap enough to test with a real fill and a real customer before scaling.
Can I get a spec sheet for a specific bottle?
Yes. WhatsApp us the SKU and we send the spec sheet back.
Pricing
How does your pricing work?
Every product page shows a tiered price. As you increase the quantity, the unit price drops automatically. No quote request, no login, no calling us for a number.
What currency am I charged in?
South African rand (ZAR). If you are outside South Africa, the site can show your local currency as a guide, but the charge is in rand.
Will the price change between quote and order?
For a customisation order at or above 2,500 units, the buffered exchange rate is frozen for seven days. The product page says "pricing valid until" and a date. For other orders the site price is live.
Is VAT included?
The price on the site is the price you pay at checkout. If VAT applies to your order, it is included in that figure and shown on the invoice.
Customisation
Can you print my logo on the bottle?
Yes, from 2,500 units. Artwork is single colour for now, either as silk screen printing or hot stamp foiling in gold, silver or rose gold. Send your artwork with the enquiry and we quote the branded unit price.
Why is customisation 2,500 units?
Printing carries a fixed per-design setup cost. Below 2,500 the setup is worth more than the units are, so the price no longer holds together. Below the threshold, buy plain stock and apply your own adhesive labels.
What file format do you need for my artwork?
PDF, PNG or any common image file. Send whatever you have and we come back if we need it in a different format before setup.
Can you match my brand colour?
Silk screen matches to a Pantone reference. Hot stamp foils are gold, silver and rose gold as stocked. If your brand is a specific metallic, tell us in the enquiry.
Can I change the bottle colour?
Yes. You can change the body only, the lid only, or both to a single colour. Colour changes are priced per unit on top of the bottle. Ask on the specific product.
Will my second run match my first?
The bottle does not change between runs. Print colour on customised work matches the approved artwork you signed off, rather than being re-set each time.
Delivery
How long does an order take?
About four to six weeks door to door for most orders, plain or custom printed. Larger custom runs can take a little longer, and we tell you the expected timeline for your order.
Do you have a rush option?
There is no same-week or express service. If your launch is fixed, work back six weeks and place the order there. We would rather say so now than take an order and disappoint you.
Do you ship to my country?
South Africa, the UK, USA, the EU and Australia are the standard routes. If you are outside that list, message us with your address and quantity and we come back with a yes or no before you commit.
Do I have to pay customs or duties on arrival?
No. We handle freight and customs clearance, and the price you see at checkout is the price you pay. Nothing extra is billed on arrival.
How much is shipping?
Priced live at checkout based on your destination and the size of your order. You see the exact cost before you pay.
Can I track my order?
Yes. You get a tracking link when the order is on its way, and you can check it any time using your order number and email.
How is my order packed?
Boxed with protective packing inside. Every order is inspected before it leaves us, so a chipped or scratched item is pulled rather than sent on. Nothing ships loose in a bag.
Can I collect from you?
The Strand address is our office, not a public collection point. Every order is delivered to you.
Returns
Something arrived broken. What do I do?
Send us a photo. Keep the goods. We replace or credit. You are never asked to ship damaged glass back to us. Report within seven days of delivery.
How long is the warranty on faults?
Six months from delivery, in line with South Africa's Consumer Protection Act. The choice of repair, replacement or refund is yours.
You sent the wrong item.
Send us a photo and your order number within seven days of delivery. We correct it. Nothing needs to be posted back.
Payments
How can I pay?
Card at checkout, processed by Paystack. 3-D Secure runs by default. We never see or store card numbers.
Can I pay by EFT?
EFT is available for South African businesses. If that is you, WhatsApp us and we send our banking details with your order number as the reference. Everyone else pays by card at checkout for now.
Do you offer instalments or credit terms?
Not by default. For established business accounts we can discuss terms. WhatsApp us with your company details.
Is the site secure?
TLS end to end, 3-D Secure on card payments, and we never see the card number. Paystack handles the card leg.
About us
Who are you?
Be Different Packaging (BDP). Wholesale cosmetic packaging for small and growing brands. The registered company is Victor The Label (Pty) Ltd.
Where are you based?
16 Beach Road, Strand, Western Cape, 7140. The office is not a walk-in showroom.
What are your business hours?
The shop and the site are open 24/7. Sales messages usually get a reply on a weekday.
Do you have a physical shop?
No. We sell online only, and every order is delivered.
How do I get in touch?
WhatsApp: +27 72 347 3936. That is the fastest way to reach us, and where sales lives day to day.
Who manufactures the packaging?
We are the supplier you contract with. The order, the invoice, the delivery and the warranty all sit with BDP. We do not publish sourcing details.
How do I know this is a real company?
A registered South African company (Victor The Label (Pty) Ltd), a physical address in Strand, real phone and email, live tracking on every order, published returns policy, and Paystack processing your card. No fake countdowns, no invented client logos, no stock photos of people.